How We Provide Judgement-Free Service

Two smiling girls outside

Non-judgmental care involves acknowledging all aspects of your patients, including their spiritual and cultural needs. This holistic care emphasizes the patients’ dignity and involves them in healthcare decisions. Some attributes that can potentially expose patients to the risk of receiving judgmental care include race, religion, culture, nationality, age, gender, veteran status, sexual orientation, and mental health.

Judgemental-free care is the best care patients can receive, and at Mobile Health, we provide Judgment-free care in Denver and beyond. We consider the patient’s needs and experiences, including spiritual, emotional, mental, and cultural needs. It is essential to note that being aware of your patient’s needs requires being open to different beliefs and ideas that are new and unfamiliar. As patients express their feelings, you must respect and listen keenly to their concerns. 

The Key Elements of Non-Judgmental Care

Some central aspects of non-judgmental care include empathy, acceptance, and genuineness. 

  1. Empathy: Empathy refers to placing yourself in the other person’s shoes while demonstrating that you genuinely understand and hear what they are saying and their feelings. Health providers should understand and share their patients’ feelings and experiences without imposing biases or judgments. Empathy involves being genuinely connected to the patient emotionally and showing compassion. It helps create a safe and trusting environment where patients feel comfortable expressing their thoughts, fears, and needs without fearing criticism, judgment, or discrimination.
  2. Acceptance: Acceptance is respecting the other person’s values, experiences, and feelings, even if they differ from yours. It involves embracing patients for who they are, irrespective of their background, identity, choices, or circumstances. Acceptance in non-judgmental care means acknowledging and respecting patients’ rights to make decisions about their health, treatment, and lives, even if those choices differ from the healthcare provider’s values.
  3. Genuineness: Genuineness refers to showing another person that you accept them and respect their values. Typically, you express genuineness through what you say and do while matching body language with what you say. Genuineness is an authentic and sincere approach that healthcare providers adopt when interacting with patients. Healthcare providers express their thoughts and emotions straightforwardly without pretense or hidden agendas while respecting each patient’s individuality and uniqueness.

Why Providing Judgment-free Care is Essential

In healthcare well-being and dignity of patients are paramount; therefore, the significance of providing non-judgmental care cannot be overstated. Healthcare settings are inherently diverse, welcoming patients of various backgrounds, beliefs, and lifestyles. Non-judgmental care is rooted in empathy, acceptance, and genuineness, which can significantly enhance patient outcomes. It also improves patient relationships with their healthcare providers. By transcending personal biases, avoiding preconceived notions, and embracing a patient-centered approach, non-judgmental care enriches the healthcare experience. It is pivotal in fostering trust, cultural sensitivity, and equitable treatment. The following are some of the reasons why judgmental-free care is essential.

  1. Open Communication: Patients are likely to communicate openly and honestly when they feel safe from criticism or judgment. As a result, this facilitates accurate diagnosis, effective treatment, and improved patient outcomes. Patients may be less than truthful to healthcare providers due to mistrust and judgmental attitude.
  2. Respect and dignity: Typically, judgemental-free care respects the dignity of all patients regardless of their background, beliefs, choices, or other characteristics. It acknowledges their right to make decisions about their health.
  3. Patient-Centered Care: Judgment-free care places the patient’s needs at the center of treatment. Patients feel comfortable sharing sensitive information and engaging in collaborative decision-making. As a result, it fosters individualized, tailored care plans that are likely to be successful.
  4. Cultural Sensitivity: Patients come from diverse cultural backgrounds. A judgment-free approach promotes cultural competence and sensitivity, similar to a judgment-free zone in the business world that ensures care aligns with patients’ values and beliefs.

How We Provide Judgment-free Care

Forming patient relationships rooted in mutual trust and honesty is at the heart of our quality patient care at Mobile Health. We understand that if trust and honesty are eroded within the patient-healthcare provider relationship, the fundamental foundation of medical care becomes compromised. The trust relationship can be likened to scaffolding upon which all future medical decisions are constructed. This is how we provide non-judgmental healthcare.

Respect and Decision Making

One method to show patient respect and foster patient autonomy is through shared decision-making. Our approach encourages shared decision-making because we use open-ended questions. We structure questions to indicate to the patient our genuine interest in understanding their complete narrative instead of just seeking expedited solutions to conclude the appointment swiftly.

Our experts are trained to use nonverbal cues that will elicit trust in relationships. Nonverbal cues conveyed through gestures, facial expressions, or posture can reinforce or undermine verbal messages.

Being Direct and Compassion

Being direct and honest in verbal communication is critically essential in establishing trust. When patients perceive any form of superficiality from their healthcare providers, it can lead to a loss of respect from the patients and a decrease in credibility for the providers.

Therefore, being candid, compassionate, and avoiding cliches when addressing the patient’s care plan will help connect the patient and the healthcare giver. As a result, this will help to find the solution that resonates with the patient. 

We steer clear from using acronyms that patients may not recognize and medical terminology that could confuse. Our staff communicates in a manner that resonates with patients, assuming the role of their advocate and guiding them by using language they can easily understand.

Final Take

When patients have confidence in their healthcare providers, it is a win-win situation for everyone. Gaining patients’ trust and fostering open communication are integral components of healthcare providers, just as much as prescribing the best treatment and requesting appropriate tests. Non-judgmental care involves being aware of the patient’s healthcare needs and understanding their emotional, spiritual, cultural, and mental needs. 

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Clayton Evans

Clayton Evans is an IFA Certified Personal Trainer and IFA Certified Sports Nutritionist with over 5 years of experience in the health and fitness Industry. After years of struggling with his own health and fitness, Clayton lost over 30 lbs and started a career helping others achieve the best version of themselves. Clayton spent several years working with large corporate gyms developing fitness programs and working with Nutrition and Wellness Companies to improve a client’s overall health. His approach with clients is simple – small changes in fitness and diet that will have the largest impact and will fit into a client’s busy lifestyle.

Chad Antonson

Chad is a native of Colorado, growing up on the western slope. He moved to the Denver area in 2019 after working as a wild land firefighter through Job Corps. In his free time he enjoys hiking, skiing and traveling.

Brooke Young

Brooke is a skilled and compassionate Adult Nurse Practitioner with over 10 years of experience in healthcare and a passion for helping patients achieve optimal health and wellness. Brooke holds a Master of Science in Nursing with a specialization in adult health and gerontology from Maryville University of St. Louis. She completed post-graduate training in functional medicine through the Institute for Functional Medicine and obtained her NP board certification through the American Academy of Nurse Practitioners Credentialing Board in 2019. As a Nurse Practitioner, Brooke seeks to address the root causes of disease and treat the whole person, rather than just the symptoms. She believes in taking a personalized and holistic approach to each patient. She has special interests in helping patients heal from metabolic syndrome, achieve their weight loss goals, optimize fertility, and recover from complex chronic illness. In her free time, Brooke enjoys hiking, reading, rollerblading, cooking healthy meals, and spending time with her fun-loving husband and spirited toddlers. She is excited to partner with you on your health journey and support you in achieving your goals.

Kyle Christensen

Kyle is a career Firefighter/Paramedic with extensive experience in the Denver metro area. He holds a bachelors of Health and Exercise Science from CSU. Kyle enjoys weightlifting, skiing, boating, and all the outdoor activities Colorado has to offer.

Jacqueline Carbone

Jacqueline Carbone is a highly experienced nurse practitioner that specializes in providing her clients with holistic, evidenced based, compassionate care. She specializes in Mental health, ketamine assisted therapy and Migraines. She is board certified from the American Nurses Credentialing Center. Jacque has her post Masters certificate from University of Colorado in Psychiatric Mental Health and two master’s degrees—one in acute care/geriatric nursing and one as a clinical specialist in geriatrics—from Georgetown University. She has also completed a fellowship with Dr Arnaldo DeSilva a headache specialist. She is passionate about providing a holistic treatment plan for her clients.

Steve Ohl

Steve is a native of Colorado with bachelors in culinary nutrition. He worked as a classically trained chef, for over a decade. After chef life he shifted careers to join Mobile Care Health as our Operations Manager. Steve enjoys Crossfit, boating, road trips and camping.

Dr. Michael McGurren

Dr Michael McGurren was born and raised in Denver, Colorado. He graduated from Creighton University Medical School, and was the Chief Resident followed at Barnes-Jewish in St. Louis. He is board certified in Emergency Medicine and provides medical direction, as well as urgent care services for Mobile Care Health. In his free time he can be found sailing around the world, with a captains license and over 2500 nautical miles sailed. On shore he enjoys traveling with wife and pup Kylo in custom campervan.